Oiza Health Care limited acknowledges, for services to be patient centered led, they should be based on sound values and principles and an understanding of the core values and individual needs of service users. The Service Values are itemised below:
The right of service User to be left alone or undisturbed or public attention into their personal affairs. This is taken into consideration in the formulation of Care Plans, and will only be exempted in exceptional circumstances, risk management and with the knowledge of the service user or their advocate.
Service user confidentiality is, wherever possible, maintained. On occasion, it will be necessary, for the benefit of the service user or others to share personal information with either other professionals or organisations. Where possible, service users are consulted and their views taken into account.
All individuals, whatever their circumstances, have the right to be treated with dignity and respect.
Service users have the right to be heard and involved in on all aspects of their care. Methods of communication are appropriate to the abilities and experiences of each individual and are tailored to each set of circumstances.
Service users are enabled to act independently. Services are aimed at maximizing the individual’s capacity for self-care and mobility.
Service users are designate to make decisions about their daily lives and activities. This may, from time to time, result in a disagreement or conflict between ensuring safety and maximizing independence.
Service users will be supported in their decisions to take reasonable risks. Continuous risk assessment will be monitored throughout their journey of recovery.
Every service user, whatever their circumstances, has the potential for progression, and the right to hold personal ambition. Within the boundaries set by legislation and professional social work ethics, service users are encouraged in achieving their personal goals.
The rights of citizenship are safeguarded for all service users. Work should be conducted in a manner that facilitates empowerment and makes appropriate use of advocacy.
Service users are expected to accept appropriate responsibilities, considering their capabilities and circumstances. These may include having due regard for others, for property or for participation in Care plans formulation.