Homecare Services in Mansfield

Oiza Health Care Ltd

At Oiza Health Care Ltd, we have trained staff providing homecare services in Mansfield who meet service users, prior to commencing service, to agree the care need requirements of service users and assess each individual before service is offered including aspects such as when the service will begin and the times, frequency and duration of care to be provided.

Our employees are trained in accordance with the Skills for Care Common induction which are tailored to meet the specific needs of their service user group. In addition, they are supervised and supported to provide a quality service to a wide range of people who need care and support whilst living in their own homes.

Our Homecare Services in Mansfield include:

Specialist / Nursing Care Services

Oiza Health Care Ltd

There are aspects of the service that require staff to have specific experience or training in order to ensure they are able to undertake such tasks.

Tasks requiring specialist training or experience include:

Quality Assurance

Oiza Health Care Ltd

Oiza Health Care Ltd is committed to ensuring that services continue to meet service user’s needs.

Our Quality Assurance begins with the recruitment processes and continues with systematic and ongoing monitoring of staff performance. Delivering a consistent high quality service is our main aimed target and users satisfaction.

This is achieved through the implementation by obtaining care users feedback at beginning with the completion of a satisfaction survey, telephone satisfaction survey and face to face interviews with service users or their representative, guaranteeing an in-depth strategy of obtaining care users views and opinions.

All service users at the first onset will be asked to complete a user satisfaction survey. Regular audits of minor issues arising in daily care provision and of compliments and complaints received by the company and we also regularly meet to ensure staff and service users views are heard.

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Words From Our Customers

Testimonials

  • Charles and Boneyface came out to meet my family and my Dad before starting the first night shift. They were both extremely professional, warm and caring, showing genuine thoughtfulness for my Dads needs.

    Boneyface was wonderful and asked if he could sit by my Dad all night to keep an eye on him - very thoughtful.

    Even though Dad was very ill and non-responsive Boneyface spoke to him as normal. A wonderful care package from people specialising in end of life care.

    Kate

    Daughter of Client

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  • The team from Oiza were always extremely polite and treated my Father with compassion and a real gentleness.

    They were very respectful to my Mum in the house and the care provided by them was very good.

    Jennifer

    Daughter of Client

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  • The team that is looking after Dad are really great and consider all of his needs and look after his well being.

    We are so happy with the care he is receiving and Dad is so happy and content. We would highly recommend the team to anyone needing care - Thank you.

    Wendy

    Daughter of Client

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